I don't just manage CS teams. I build them.

CS leader and SaaS operator with 16+ years scaling B2B companies in real estate and PropTech. I build the systems, teams, and

Work with me

Builder. Operator. Team Developer.

About Eleni

For 14 years I helped build a company from the ground up — the systems, the team, the culture, and the customer experience. All of it. Starting as a part-time hire at a 5-person startup, I grew into the COO role and helped guide the company to become a top-5 CRM in the real estate industry. After spending the last year as a fractional leader working with several PropTech and SaaS companies, I've realized what I miss most: the team structure, and the joy of building something together over the long haul. I care about two things above everything else: the customer experience, and the people delivering it. I'm particularly drawn to companies where the customer is a small business owner or independent professional - because I know that customer deeply, and I know what it takes to earn and keep their trust.

Let's Talk

Two Ways to Work Together

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Full-Time CS Leadership

I'm actively exploring Director, VP, and Head of CS roles at early-stage B2B SaaS companies where the customer success function needs to be built — not just managed. Titles I'm targeting: → Director / VP / Head of Customer Success → Director of CS Operations → Senior Director, Customer Success Ideal fit: Series A–C SaaS company, SMB or independent professional customer base, remote-first. Open to any vertical.

📧 eleni@proptechexec.pro

Get In Touch

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Fractional Advisory

Full-Time CS Leadership

For founders and operators who need senior CS and operational leadership without the full-time commitment. I embed with your team and build the infrastructure that scales. What I help with: → Customer success function design & implementation → Onboarding & retention program development → Operational frameworks (SOPs, SLAs, KPIs) → Partnership strategy & enablement → Product roadmap & GTM advisory → Interim / fractional COO engagements

Schedule a Strategy Call

I don't just manage CS teams. I build them.

Builder. Operator. Team Developer.

About Eleni

Two Ways to Work Together

Full-Time CS Leadership

Full-Time CS Leadership

Full-Time CS Leadership

Fractional Advisory

Full-Time CS Leadership

Full-Time CS Leadership

Building something? Let's connect.

Whether you're hiring for a CS leadership role or looking for a fractional operator, I'd love to hear what you're working on.

I don't just manage CS teams. I build them.

Builder. Operator. Team Developer.

About Eleni

Two Ways to Work Together

Full-Time CS Leadership

Full-Time CS Leadership

Full-Time CS Leadership

Fractional Advisory

Full-Time CS Leadership

Full-Time CS Leadership

Building something? Let's connect.

Whether you're hiring for a CS leadership role or looking for a fractional operator, I'd love to hear what you're working on.

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